We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Account Security
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Galbagang's avatar
Galbagang
New member | Level 2

Cannot believe there are 40 pages of similar issues! I just ran into the same issue. We set up DropBox back when our email ended with 'sbcglobal.net'.  We opened a gmail account like the rest of the world and got locked out of the sbc account. No tech support could ever help us back in.  I tried again today with yahoo support and they can't access the email any longer. That was back in the day before 2 step security.  

Dropbox...please, please, please take back the 6 digit security code for the countless people locked out of cherished pictures.  At least grandfather us in. I know I never signed up for 2 step verification. Give people the choice!  The pictures we cannot recover are our daughter in her orphanage.  They are priceless!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hey Galbagang - sorry to hear about this.

 

Did you try getting in contact with our support team for further assistance as Rich suggested? 

  • terrychu's avatar
    terrychu
    New member | Level 2
    6 months ago

    similar issue here: email account was disabled so I couldn't receive the 6-digit code.  I have the correct account name and password, plz help me login.

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      6 months ago
      terrychu wrote:

      similar issue here: email account was disabled so I couldn't receive the 6-digit code.  I have the correct account name and password, plz help me login.

      You need to follow the advice already given and attempt to contact support via methods said. Note that it is unlikely you will be able to do so.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!