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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Account Security
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

bkbremmer's avatar
bkbremmer
New member | Level 2
11 months ago

Is there any way to access accounts that were created under an email address that's no longer valid?  That is, is there another way to get the code that dropbox sends to the invalid account?  And if not, why not?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    11 months ago
    bkbremmer wrote:

    Is there any way to access accounts that were created under an email address that's no longer valid?

    You can try contacting Support, but typically without access to the email address there's no way to access the account. Your email is the only way to verify that the account is yours.

     

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