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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Account Security
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

abueljebain's avatar
abueljebain
Explorer | Level 3

You want to send me an email to an address that I can not access? 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
12 months ago

1115shy, I’ve logged a ticket for you! Please check it, and reply back to me. 

 

abueljebain, can you access the email address shown here? This is the only email address we can contact you to from the Community.

  • abueljebain's avatar
    abueljebain
    Explorer | Level 3
    12 months ago

    Yes I can access that dropbox from that email. But it is not my original dropbox. The one I want to access had 9 GB of my old stuff. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      12 months ago

      We just need a way to contact you, abueljebain and we'll try to figure out the rest, when we do.

       

      I sent you an email, so make sure to reply back to me, when you have a chance.

       

      Thanks!

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