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Forum Discussion

Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Account Security
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

1115shy's avatar
1115shy
Explorer | Level 3

This account is [removed] which is a different account than the one I'm trying to access. The one I'm trying to access is under [removed]

 

[personal info removed per the Dropbox Community Guidelines]

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Hey 1115shy, since this is the only way we can communicate, we can send you an email there and then we'll go through the process for the actual account that you need to access. Is that okay?

  • 1115shy's avatar
    1115shy
    Explorer | Level 3
    12 months ago

    Yes that is fine!

  • abueljebain's avatar
    abueljebain
    Explorer | Level 3
    12 months ago

    You want to send me an email to an address that I can not access? 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      12 months ago

      1115shy, I’ve logged a ticket for you! Please check it, and reply back to me. 

       

      abueljebain, can you access the email address shown here? This is the only email address we can contact you to from the Community.

      • abueljebain's avatar
        abueljebain
        Explorer | Level 3
        12 months ago

        Yes I can access that dropbox from that email. But it is not my original dropbox. The one I want to access had 9 GB of my old stuff. 

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