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Forum Discussion

Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Account Security
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

1115shy's avatar
1115shy
Explorer | Level 3
12 months ago

I know my email and password but do not have access to the email anymore as it was a school email and has been deactivated so I cannot reactivate it. 

When logging in it asks for a 6 digit code which I cannot receive due to not having access to the email. Does anyone know a way to log in without the code or how to get the code somewhere else?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Sorry to hear about this, 1115shy. 

     

    Can I send you an email to the address associated with your Community profile here, to see if there's something we can do?

    • 1115shy's avatar
      1115shy
      Explorer | Level 3
      12 months ago

      This account is [removed] which is a different account than the one I'm trying to access. The one I'm trying to access is under [removed]

       

      [personal info removed per the Dropbox Community Guidelines]

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Hey 1115shy, since this is the only way we can communicate, we can send you an email there and then we'll go through the process for the actual account that you need to access. Is that okay?

  • mairiclaire76's avatar
    mairiclaire76
    Explorer | Level 3
    12 months ago
    This has happened to loads of is. The agent will send u security questions when I finally get a reply and I answered all mine and they still won't give me access. It's like talking to a brick wall. They ask u to contact them. Then u explain u can't recieve the code and then after loads of faffing about u end up loosing any thing u have stored with Dropbox as they still don't let u access it

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