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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Account Security
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Jimi14, could you contact the support team by opening an incognito/private browsing window, while not signed into your account, and accessing this link?

Make sure to enter an email to which you can receive and send emails from.

Jimi14's avatar
Jimi14
Explorer | Level 3
12 months ago
So you mean talk to the bot
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hi Jimi14, if you have trouble creating a ticket, we can always try opening one on our end for you, just let us know! 

    • Jimi14's avatar
      Jimi14
      Explorer | Level 3
      12 months ago

      Yea please that would be amazing 
      I’m jimi [email removed as per Community Guidelines]

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        I just sent you an email Jimi14!

         

        See you there!

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