Security and Permissions
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I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to check 6-digit code in email. (same computer)
My email account was disabled (long time no use and I forgot the password), I can't login to my email to check the 6-digit code.
I only want to login Dropbox without check email 6-digit code, so what can I do?
Thanks
Hi @Tagri, I can see on the support ticket that agent has responded to you.
Please could you reply to them via the email in order to investigate this in more detail?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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I can not access my dropbox account.
@abueljebain wrote:
I can not access my dropbox account.
You need to provide more details of the issue before anyone will know how to assist you.
Do you remember the email and password you used for your account? Do you have access to that email? Are you getting an error when you try to sign in? etc.
Please describe, in detail, the problem that you're having.
@Dar5 wrote:
tried to access my dropbox account for some photos i remember the password and email but it asks me for 6 digit code sent to an email which i bo longer have access to
You can try contacting Support, but without access to the email account, it's unlikely that you can gain access to the Dropbox account. You need to maintain an active email address on your account so you can receive password resets and one-time security codes used during sign in.
To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
I still can not access my dropbox. The email I used is no longer active. What can I do?
Hi @abueljebain, welcome to our Community!
If I understand your situation here, it sounds like you no longer have access to the email address linked to your Dropbox account, therefore you no longer receive the 6-digit security code, right?
If this isn't the case, feel free to let me know.
Keep me posted, and we'll take it from there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Correct. No email. No code.
Hey @abueljebain, I just sent you an email, in order for us to have a closer look into this.
Reply back to me, and we'll take it from there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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