We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
Can't access email to get 6-digit code
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to chec...
Hannah
Dropbox Staff
Dropbox StaffHey Tagri, if I understand correctly, you have an email address that's used only for Dropbox, right?
What I'm not really clear on, is if you have access to this email address, but are not receiving the 6-digit code, or if you don't have access to the address at all; can you please clarify?
Hello Hannah,
Yes, I have private accounts for Dropbox only, meaning when I open the Dropbox application from my Android device, I only enter the account I want and the password, but since last August, when I enter the password, a window appears that a code has been sent to the email address I want to access, but as for your second question, I don’t have the ability to access the email that I wrote in the Dropbox application, so I cannot know the sent code, meaning I do not receive anything. I think the solution is to stop the security code by updating or something like that.
