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Forum Discussion
Can't access email to get 6-digit code
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to chec...
I have/had a Dropbox account connected to an email address at my previous employer. Since I have a new job, I no longer have access to that email account, which means I can't get the verification code that is sent out when I'm trying to log in to the Dropbox account. Is there a way to get around this?
Many thanks in advance!
/Jörgen
- Nancy
Dropbox Staff
Hey Jan_Jorgen! Does my suggestion here help?
If not, please log a ticket with our support team directly:
Open another browser on your computer, and make sure you’re NOT signed in to ANY Dropbox account.
Go to this page, and select an “issue type”.
Enter your information, make sure that you enter an email address that you currently have access to, and submit it.
You will then receive a confirmation email that will have a ticket number.
Please send me your ticket number here.
Hi Nancy! Thanks. I will try this later to day!
Hi Nancy, thank you very much for your response. I am just trying to work through your message to see how I can generate a ticket number. I am currently logged onto a new Dropbox account I opened yesterday so that I can contact someone because I cannot get into the other one!!! The code I am referring to is the one straight after you enter the email address and password. It sends a code to the email address on your account, and I cannot access it. All I need is for the email to be changed internally and I should? be back to normal?
- Nancy
macnutz, after you’ve managed to log into your old Dropbox account, you’d need to update the email address indeed to make sure this doesn’t happen again.
As for your ticket, can you tell me where you’re having difficulty exactly? Did you open another browser where you’re not logged into any Dropbox account to submit it?
Hi Nancy
Finally I'm picking up this issue with my Drop Box account again. Here is the ticket number I got from support yesterday: 23480121.
Can you help me further?
Kindly, Jörgen- Hannah
Hey Jan_Jorgen, thanks for the nudge and the ticket number here.
I have passed your comments along to the team that will handle your case and raised the priority of your ticket, so a member of our team will be replying to you the soonest possible.
Thanks!
