Security and Permissions
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I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to check 6-digit code in email. (same computer)
My email account was disabled (long time no use and I forgot the password), I can't login to my email to check the 6-digit code.
I only want to login Dropbox without check email 6-digit code, so what can I do?
Thanks
Hi Himanshu! Can you check my post here, and let me know if the suggestion helps?
If not, please follow these steps to log a ticket with our support team instead:
Make sure that you are NOT signed in to ANY Dropbox account in your internet browser.
Go to this page https://www.dropbox.com/support/sign-in-issues, and select an “issue type”.
Enter your information, make sure that you enter an email address that you currently have access to, and submit it.
You will then receive a confirmation email that will have a ticket number.
Send me your ticket number here.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hello Nancy! @Nancy
I checked your post but I do not have any device linked to that account, so this doesn't solve my issue.
I have logged ticket as you instructed Ticket no #22896796.
Kindly help me with this issue.
Himanshu
Thanks for the ticket ID @Himanshu Patil
I was able to locate it in our system and passed your comments on. A member of our team should be getting back to you soon, but please let us know if you have anything else to add.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hey @mairiclaire76 - sorry to jump in here, but have you reached out to our support team using these steps for further assistance perhaps?
If so, you can share your ticket ID with us so that we can look it up in our system as well if needed.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Glad to hear that @Jimi14
Let us know if anything else comes up!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hello
Still no solution.
Hey @Himanshu Patil, I see that there's an update on your ticket from a member of our team; make sure to check it out!
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!