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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Account Security
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

StacyMB's avatar
StacyMB
New member | Level 2
2 years ago

I have been reading all the posts regarding the 6 digit code sent to old, unavailable email addresses. I am now a victim to this issue and I am so ill over the chance of losing years worth of stuff. I have yet to read any solution other than "contact your old email provider." How is that possible when it is an old work email address from 10 years ago? I just was in my account yesterday and now for some reason, it is asking for a 6-digit code????? 

 

Are you really telling people they can't gain access to their stuff? There is absolutely no work around?? If so, that is absolutely crazy to me and so unfortunate. How do I can my subscription?

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi StacyMB, thanks for the info. Could you try this suggestion to contact our team?

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