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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Account Security
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Izzan's avatar
Izzan
New member | Level 2
can't login my account because i not already use my email but i still remember my email and password now i try login sistem send code to my old email..can u help me
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Izzan, sorry to see that you're having this issue.

     

    As well as checking out the article that Rich linked, I'd also suggest opening a private browsing/incognito window and going to this page, to submit a help request to our support team, so they can assist you further.

     

    When you get a ticket number, please send it along here as well.

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