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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Account Security
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Jessicalee11's avatar
Jessicalee11
Explorer | Level 4
I’m still in a state of panic, as they are saying they can’t help me if I can’t access my email account, which despite trying I can’t. I can’t just lose all these photos and videos, so I’m trying to work out what my next step is. Everyone has been really lovely, but is does anyone know what the next step is if you disagree with the outcome?
sweetybhardwaj's avatar
sweetybhardwaj
Explorer | Level 3
2 years ago
No any way to sign in only email can access sooooo please pay attention to login gmail account first
  • Jessicalee11's avatar
    Jessicalee11
    Explorer | Level 4
    2 years ago
    So there’s nobody else I can communicate with about my issue? For such a big company, I don’t believe this can be accurate.
    • Jessicalee11's avatar
      Jessicalee11
      Explorer | Level 4
      2 years ago
      I have now reached out to legal representation. I don’t know if they will be able to help, but I am going to continue trying everything I can to access the information that is mine.

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