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Forum Discussion

Helpful | Level 5

3 years ago

Can't access email to get 6-digit code

I can login successfully, but needs me to check 6-digit code in email. Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...

Account Security

Nancy
2 years ago
Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)?

If yes, please check their notifications as the one-time code may be there.

Let me know how that goes.

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Dropbox Staff

Hey Jessicalee11, thanks for reaching out to the Dropbox Community.

I'm really sorry to see that you're having this issue.

Can we send you an email to the address associated with your Community profile here, so we can investigate this further?

Explorer | Level 4

2 years ago

Oh I just realised I don’t actually have to post my email but that you can access it already! That would be really appreciated, Thank you!

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