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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Account Security
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Jessicalee11, thanks for reaching out to the Dropbox Community.

 

I'm really sorry to see that you're having this issue.

 

Can we send you an email to the address associated with your Community profile here, so we can investigate this further?

Jessicalee11's avatar
Jessicalee11
Explorer | Level 4
2 years ago
Thank you Hannah, I would really appreciate that. Is there a way to send it so it’s not visible in the forum? Otherwise I can post it and then delete it out of the post once you have received it.

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