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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Account Security
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

sweetybhardwaj, do you have any other devices that are linked to your Dropbox account (via the mobile/desktop app)? 

 

If yes, please check their notifications and let me know if you can see the one-time code there.

 

If not, can you access the email address showing here, so that we can log a ticket for you?

sweetybhardwaj's avatar
sweetybhardwaj
Explorer | Level 3
2 years ago
Dear
No any other device Linked to my Dropbox account
I opened my Dropbox account only on my same device but now when I trying to sign in my account it send a verification code to gmail but
My gmail account can not access it's can not recover please help
I have very important data in my Dropbox account
      • sweetybhardwaj's avatar
        sweetybhardwaj
        Explorer | Level 3
        2 years ago
        My gmail account is blocked and verification code you sent to my gmail account plz sign in my Dropbox without verification code

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