We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Account Security
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

sweetybhardwaj's avatar
sweetybhardwaj
Explorer | Level 3
2 years ago
I have a account on Dropbox but I cannot sign in my Dropbox account because it sent a code on my gmail account but my gmail account is disabled
Plz help and sign in my account once
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    sweetybhardwaj, do you have any other devices that are linked to your Dropbox account (via the mobile/desktop app)? 

     

    If yes, please check their notifications and let me know if you can see the one-time code there.

     

    If not, can you access the email address showing here, so that we can log a ticket for you?

    • sweetybhardwaj's avatar
      sweetybhardwaj
      Explorer | Level 3
      2 years ago
      Dear
      No any other device Linked to my Dropbox account
      I opened my Dropbox account only on my same device but now when I trying to sign in my account it send a verification code to gmail but
      My gmail account can not access it's can not recover please help
      I have very important data in my Dropbox account

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!