We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
Can't access email to get 6-digit code
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to chec...
Hello again! It's been a while since I last viewed Dropbox. I don't know how I did it before. My newest account is under the current GMAIL address. I had other addresses under which I had accounts here. We never got over the problem of my having all these accounts when I would rather have one. This is a Windows 10 64-Bit system. I have not tried to access Dropbox on my other computer, the Mac Monterey, upgraded from Catalina. When I try to login with an obsolete email address, your site tries to send a security code to that same address, not giving me the option to redirect it to my GMAIL address. Offhand I had an address with a service that I no longer use. So, I have content I cannot access due to email addresses that I have trouble remembering. Please help me get it all under this one, the address I am currently logged in. Thank you.
- Rich
Super User II
tightpurchaser wrote:
When I try to login with an obsolete email address, your site tries to send a security code to that same address ...
Rich, the problem is not remembering the email address. Your site sends verification, or security codes to that no-good address. At this time I am not going to try to login with those addresses. I had a hard enough time logging in here and don't know how I got in.
- Nancy
Dropbox Staff
tightpurchaser, do you have any other devices that may still be linked to that older Dropbox account? If yes, please check their notifications to make sure the one-time code hasn’t been sent there.
If that doesn’t work, we can log a ticket for you instead and send it over to this email address.
Nancy, as I began, I do not have other devices other than what I named at the beginning of this thread. Yes, you can log in a ticket. I am not going to try to login with those past addresses. Here I had a difficult time logging in and don't know how I got in. Also, too many other users are posting their questions here when they should have started their own separate threads. Please see that they do that. That way it will become clear that the moderators are responding to me. There is too much confusing information here.
- Jay
Hi tightpurchaser, I've sent you an email, please could you reply to it when you get a chance!
