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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Account Security
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

osill's avatar
osill
Explorer | Level 3

현재 드롭 박스로 접속이 가능한 이메일은 [Removed as per Community Guidelines] 입니다.

 

Ticket 번호 22633842로 로그인 문제 요청을 드리고 답을 받았습니다.

 

이메일 인증 문제를 해결하기 위해 필요한 개인 정보를 물어보셨고

Ticket number 22638205로 다시 답변을 드렸습니다.

 

두 번호다 확인 부탁드립니다. 로그인 할 수 있는 방법을 알려주세요 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi osill, are you able to reply to the original ticket via the same email address in order for that agent to assist you?

 

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@osill님, 안녕하세요. 해당 상담원이 도움을 드릴 수 있도록 동일한 이메일 주소를 통해 원본 티켓에 답장을 보내주실 수 있나요?

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