Can't access email to get 6-digit code

[Keyonkk]

I can login successfully,  but needs me to check 6-digit code in email.

Before immigration, login dropbox never needs me to check 6-digit code in email.

After immigration, it needs me to check 6-digit code in email. (same computer)

My email account was disabled (long time no use and I forgot the password), I can't login to my email to check the 6-digit code.

I only want to login Dropbox without check email 6-digit code, so what can I do?

Thanks

[tkgrysei8]

I have an email address that is no longer available, but can I ignore it and ask the management directly to restore the deleted files or disable the two-step verification?
I know my password and email.

[tkgrysei8]

I want to recover deleted files.
But when I log in, I get two-step verification and can't unlock the system.

[Megan]

Hi @tkgrysei8, let's jump right into this!

Just to make sure we're on the same page here, are you referring to our 2FA, or our 6-digit-security code? 

In any case, we can help you as much as possible to access the account, in order to then restore the content there. 

Let me know more!

[Evan_S]

Hi -

Could you please also send an email to my account associated with this?
Same situation - left school district and can’t access a decade of work bc I can’t get the code from the inactive email

[Walter]

Hey @Evan_S, sorry to hear about this.

Have you tried getting in touch with your previous school district to see if you can regain access or re-create the email address in question? 

If that's not an option at this time, let us know here and we'll reach out via the email address you have linked to your profile here, on the Community. 

[Evan_S]

They will not re-activate it

[Hannah]

No worries, @Evan_S, I just sent you an email, so we'll continue there.

[Iselin Vatle]

Hi, 

I have another dropbox for my work, and when I created it, I was using my old work mail. Now that I dont work at that place anymore, that email is deleted. When I try to log into Dropbox I get the message that they have sent a security code, but I dont have access to that mail anymore. It it impossible to contact any type of support here. 

Is there anyone out there who could PLEASE help meg 😞

[Walter]

Hey @Iselin Vatle  - sorry to hear about this.

May I ask if this is a 2 step verification email or a one time security code instead? When was the last time you accessed that account? 

Is there an option of getting in touch with your old work and ask them to see if they can re-create the email address for you, at least temporarily, so that you can access it to regain access to your Dropbox account as well?  

Let us know more and we'll take it from there. 

[Iselin Vatle]

Hi Walter, thanks for the reply!

I have not had access since july. My old work e-mail was deleted around mid august I think (My last day there was 31st of July). But I have not tried to sign into this dropbox since some time in July so I am not sure exactly when. 

It is one time security code. I write in my email and then the password, and it says that it has sent a security code to my email. 

I have asked my old job if they could do that, and they could not...