Can't access email to get 6-digit code

[Keyonkk]

I can login successfully,  but needs me to check 6-digit code in email.

Before immigration, login dropbox never needs me to check 6-digit code in email.

After immigration, it needs me to check 6-digit code in email. (same computer)

My email account was disabled (long time no use and I forgot the password), I can't login to my email to check the 6-digit code.

I only want to login Dropbox without check email 6-digit code, so what can I do?

Thanks

[Mizael Cantu]

Hi,

I know the Dropbox password, but I don't have access to my email. Dropbox now is sending a 6-digit code in order to login to my account, but as I mentioned, I no longer have access to my email. How do I gain access to my Dropbox so I can change the email to a new email? Please help, I don't want to lose my files.

PS.

My dropbox signed out by mistake and that's when I realized the issue. 

[Mizael Cantu]

I have this same issue... Please, someone help!

[Nancy]

@Mizael Cantu, out of curiosity, do you have any devices that are still linked to this Dropbox account (via a desktop/mobile app)? 

If yes, please double check whether the 6-digit code has been sent as a notification there. 

Let me know what you find.

[Mizael Cantu]

Hi there.
I don't.

[Hannah]

Hey @Mizael Cantu, sorry to hear about this.

Can we send you an email, to look into this internally?

[Mizael Cantu]

Yes, sure

[Megan]

Hi @Mizael Cantu, I just sent you an email, I'll see you there!

[MaryD1]

Hi

Hadn't logged in for a while, today it requires a six digit verification code sent to email address, but email was a college email and, as luck would have it, was discontinued 11 days ago, so I have no way to access the code.

Any advice?

Thanks

[Rich]

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@MaryD1 wrote:

Hadn't logged in for a while, today it requires a six digit verification code sent to email address, but email was a college email and, as luck would have it, was discontinued 11 days ago, so I have no way to access the code.

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• https://help.dropbox.com/account-access/lost-email-access

[Nancy]

Hi from me too, @MaryD1!

Out of curiosity, do you have any devices that may still be linked to the Dropbox account in question (by having installed the desktop/mobile app)? 

If yes, it may be worth checking the Notifications section, as the 6-digit code may have been sent there, as well. 

If this doesn’t work, and it’s not possible to re-enable your college email address either, let me know.