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Forum Discussion
Can't access email to get 6-digit code
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to chec...
Hi, I used dropbox with my school email account which ends with .edu few years ago.
Few month ago, google removed all the emails that ends with .edu and made us make new gmail account.
I am trying to login to my previous dropbox account that was registered with my removed gmail account, but its keep asking me to verify with that removed account.
What should I do to access it?
Hannah
Dropbox Staff
Dropbox StaffHey wok1909, thanks for reaching out to the Dropbox Community.
I'm afraid that without access to the email address, there's no way for us to verify your ownership of the account and give you access.
Do you perhaps have any devices linked to it still, so you can access and download your files?
You also recommend you contact your email service provider, to help you temporarily regain access to the email address.
I hope this helps.
