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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Account Security
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

mhaugh69's avatar
mhaugh69
New member | Level 2

Hi Megan-

 

I was just able to access on the dropbox app on my phone the account associated with the old email I no longer have access to (that whole email domain is shut down) I don't see a way in the app to change my email address to my working one?

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi mhaugh69, it isn't possible to change the email address on the Dropbox mobile app when signed in.

 

Since you have access to the account, this will give you the opportunity to download the information to your device to allow you to save it. If you have a new Dropbox account already, you could share a folder to that account, and move the files into that folder via the mobile app so the new account gets the same files.

  • mhaugh69's avatar
    mhaugh69
    New member | Level 2
    2 years ago

    Great!  thanks so much

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