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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Account Security
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

samantha6's avatar
samantha6
New member | Level 2

I have tried every way possible to access my account or try to get in touch with somebody to be able to access my account since the email originally used is inaccessible and the 6 digit code they send can't be used.  I have the correct email and password let me in my account so I can cancel this!!!  

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
samantha6 wrote:

I have tried every way possible to access my account or try to get in touch with somebody to be able to access my account since the email originally used is inaccessible and the 6 digit code they send can't be used.

If you're being sent a verification code when signing in, then without access to the email address you won't be able to sign in to your account. Your best option to get into the account would be to contact the email provider and see if the email address can be reactivated.

 

I have the correct email and password let me in my account so I can cancel this!!!  

If you need to cancel the billing on the account and you can't sign in, you'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

  • Agent V's avatar
    Agent V
    Explorer | Level 4
    12 months ago

    Rich - That is not true, I have lost access with my account, lost all of my information because of the 6 digit code and have been unsuccessful in getting my account billing cancelled.  Since its coming due, I'll probably have to just get a different card number in cancel the one on file.  I've provided payment for over a years worth of service to an account I can no longer access.  God forbid if you ever lose access to your email account.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      12 months ago

      Hey Agent V, based on the previous info and communication on this thread, it seems that my colleague Hannah sent you an email, in order for you to have a closer look into this. 

       

      Did you have a chance to reply back to her? 

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