Can I restore an account that was deleted?

[sebunk]

Hello Dropbox Community!

This is my first time using the forum. Nice to meet y'all!

I decided to make this post thinking that maybe someone has ever had or heard about an issue like that. 2 Days ago, I was using the  trial plan for business plan, and I decided to cancel the free trial plan and switch to the "plus" plan, but somehow, the dropbox team decided that it will a good idea to terminate your account if you cancel that plan, and I have no idea why someone would ever add such a thing on the billing page. I terminated my account, and I lost access to my files because I was looking for a downgrade. For 2 days, I've been trying to connect with the Dropbox team to figure and sort this out, but nothing happened so far. My files contain years of work and legal paperwork, and they seem to not care about that. 

Does anyone have any idea if I will ever recover my files? I don't really care about the account, but the files are so important to me.

[sebunk]

Just explain to me how it's humanly possible to delete someone's account and files because he pressed cancel plan? How is that possible to sound normal to anyone from Dropbox management?

[Ranchen]

Hi @sebunk I'm a product manager at Dropbox and I will escalate this within Dropbox. I'll get back to you as soon as possible!

[sebunk · Accepted solution]

The Dropbox support team managed to find a solution and sorted the issue!

I'm happy that I got my files back! Thank you everyone!

[Hannah]

Happy to hear that, @sebunk!

If you need anything else, just give us a shout.

Have a great weekend!

[Nicolienkool]

 I have exactly the same issue, reading along

[Nicolienkool]

How! I am crying mu eyes out, all my work is in that deleted box!

[Nicolienkool]

Hye Hannah, can you please help me with the same issue?  I have a subscription for a year, then yesterday I added en trial for business just to check it out and decide it was not for me, I wanted to cancel that trial, only to find out that my whole former account is gone, in that account I have my life, I am a filmmaker, every raw material is in that account, my photos' my work, my family, everything, I have had the worst night of my life and I am begging you, please recover my account that was not deleted by me on purpose because my whole work will be ruined. PLEASE HELP

[Walter]

Hey @Nicolienkool - sorry to hear about this.

Would it be OK if we sent you an email to have a further look internally? 

[KamillaV]

Ranchen, I’m having a similar issue can you assist with my account please

[Mark]

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@KamillaV wrote:
Ranchen, I’m having a similar issue can you assist with my account please

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As you explained on this thread you missed the emails telling you the account was to be removed I am afraid there is no way to recover that account and data. Dropbox immediately removes it from their servers upon deletion.