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Eric Ross's avatar
Eric Ross
New member | Level 2
2 years ago

Blocked by double verification log-in.

I have long had a Dropbox account, which I access through my browser. The new double verification log-in is blocking access. After identifying many ducks, and getting a 6-digit code sent by email...
Account Access
Security
Web
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for posting here, Eric Ross!

 

From what you mention, it sounds like you logged into the desktop app with a different email address (or perhaps there was an email typo) and it created a new Dropbox account. 

 

Can you send me a screenshot of the error message you keep receiving? Just make sure to mask your email address.

 

Also, is this happening on multiple web browsers? 

 

Let me know when you’ve got more details, and we’ll take a look together.

  • Eric Ross's avatar
    Eric Ross
    New member | Level 2
    2 years ago

    Thank you Nancy,

    You are right. I logged in with a different account.

    I have successfully logged in with the old account.

    Thank you,

    Eric

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Amazing news Eric Ross!

       

      If you need anything else, give us a shout. 😎

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