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Forum Discussion
Blocked by double verification log-in.
I have long had a Dropbox account, which I access through my browser.
The new double verification log-in is blocking access.
After identifying many ducks, and getting a 6-digit code sent by email, and entering said code, I am told that my session has expired.
I have repeated this process three times, each time faster than the last.
In desperation, I ended up downloading the Dropbox desktop app, but now Dorpbox is treating me like a brand new account. I still have no access to my existing DropBox account.
Worse, Dropbox provides no means for me to contact it directly about my problem.
Instead, it seems Dropbox wants someone in this community to help me.
So, here I am, can anyone help me log in to my existing account?
I would be grateful,
Eric [removed per Community Guidelines]
- Nancy
Dropbox Staff
Thanks for posting here, Eric Ross!
From what you mention, it sounds like you logged into the desktop app with a different email address (or perhaps there was an email typo) and it created a new Dropbox account.
Can you send me a screenshot of the error message you keep receiving? Just make sure to mask your email address.
Also, is this happening on multiple web browsers?
Let me know when you’ve got more details, and we’ll take a look together.
