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Forum Discussion
Accidentally deleted my gmail account and now I am not able to login without access code sent
I am reaching out to seek your assistance with an urgent issue concerning my Dropbox account. During the COVID-19 pandemic, my son accidentally deleted my Dropbox account. At that time, I was unaware of the deletion and later found that my account was no longer accessible.
When I attempted to recover the account, I discovered that the recovery window had expired. Now, I have important documents and backups stored in Dropbox that I desperately need to access.
I am currently encountering issues with accessing my account, as Dropbox is asking for a 6-digit code which I am unable to retrieve or use. My Dropbox account is associated with the email address [removed].
Could you please guide me through the process to recover my account or provide alternative solutions to regain access to my important documents?
Your assistance in this matter would be greatly appreciated. If you require any additional information or verification from my end, please let me know.
Thank you for your understanding and support.
- Walter
Dropbox Staff
Hey Mathew, I'm sorry to hear about this.
When a Dropbox account is deleted I'm afraid there's no way to restore it or any of the files that were stored in it.
That said, if you're getting prompted to enter a 6 digit one time code when trying to log into the account, it means that it must be still active.
Would it be OK if we reached out via email to have a better look internally?
Let us know here and we'll use the email address that's associated with your profile here, on our Community.
Thank you for the information. Since I’m being prompted for a 6-digit code, it does seem that the gmail account is still active.
Yes, it would be helpful if you could reach out via email to look into this further. Please use the email address [removed per the Community's Guidelines] associated with my profile here on the Community.
Thanks for your assistance!
Thank you for the information. Since I’m being prompted for a 6-digit code, it does seem that the account (gmail) is still active.
Yes, it would be helpful if you could reach out via email to look into this further. Please use the email address [removed per the Community's Guidelines] associated with my profile here on the Community.
Thanks for your assistance!
