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Forum Discussion

Mathewme's avatar
Mathewme
New member | Level 2
3 months ago

Accidentally deleted my gmail account and now I am not able to login without access code sent

I am reaching out to seek your assistance with an urgent issue concerning my Dropbox account. During the COVID-19 pandemic, my son accidentally deleted my Dropbox account. At that time, I was unaware...
Account Access
Security
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey Mathew, I'm sorry to hear about this.

 

When a Dropbox account is deleted I'm afraid there's no way to restore it or any of the files that were stored in it.

 

That said, if you're getting prompted to enter a 6 digit one time code when trying to log into the account, it means that it must be still active. 

 

Would it be OK if we reached out via email to have a better look internally?

 

Let us know here and we'll use the email address that's associated with your profile here, on our Community. 

  • Mathewme's avatar
    Mathewme
    New member | Level 2
    3 months ago

    Thank you for the information. Since I’m being prompted for a 6-digit code, it does seem that the gmail account is still active.

    Yes, it would be helpful if you could reach out via email to look into this further. Please use the email address  [removed per the Community's Guidelines] associated with my profile here on the Community.

    Thanks for your assistance!

    • Mathewme's avatar
      Mathewme
      New member | Level 2
      3 months ago

      Thank you for the information. Since I’m being prompted for a 6-digit code, it does seem that the account (gmail) is still active.

      Yes, it would be helpful if you could reach out via email to look into this further. Please use the email address [removed per the Community's Guidelines] associated with my profile here on the Community.

      Thanks for your assistance!

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Thanks for the quick response, Mathew.

         

        I've just sent you an email to investigate, so please have a look at your inbox and we'll take it from there. 

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