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Forum Discussion
katesrap
2 years agoExplorer | Level 3
Wrongful credit card charge - Customer service help requested!
I'm not sure how to get this issue reconciled so posting here with the hope that someone who monitors this from Dropbox will help me out. I recently (May'23) received a $119.88 credit card charg...
Jay
Dropbox Staff
Do you have any other email addresses you own which could be associated to a Dropbox account?
katesrap
2 years agoExplorer | Level 3
I have an account associated with my work email however I’ve already checked that / there are no bills associated with that account. No other accounts to my knowledge.
How do we get to the bottom of this?
How do we get to the bottom of this?
- Jay2 years agoDropbox Staff
You contact the support team by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
- katesrap2 years agoExplorer | Level 3I have done this - can someone please monitor and make sure I get a response? I submitted something several days ago and never heard back
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