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Forum Discussion

Jocke ILLUMINATION's avatar
Jocke ILLUMINATION
New member | Level 2
11 months ago

WHERE can I get support for finance at Dropbox?

I'm trying to get hold of someone at DropBox who can tell me why money has been taken from my bank account without me having purchased any service?
Billing
Payments and billing
Plans
Jocke ILLUMINATION's avatar
Jocke ILLUMINATION
New member | Level 2

Hello Mark!

 Yes, I have used and paid for DropBox before, but I don't have your payment service now, and I don't know why you have withdrawn money from my account now without sending an invoice? You must be able to see from my profile, which is linked to my email, that I don't have access to your payment service? My bank has asked me to contact you about this.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hi Jocke ILLUMINATION, I just sent you an email in order for us to have a closer look into this. 

 

Reply back to me, and we'll take it from there! 

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