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Forum Discussion

Jocke ILLUMINATION's avatar
Jocke ILLUMINATION
New member | Level 2
11 months ago

WHERE can I get support for finance at Dropbox?

I'm trying to get hold of someone at DropBox who can tell me why money has been taken from my bank account without me having purchased any service?
Billing
Payments and billing
Plans
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi Jocke ILLUMINATION, let's jump right into this!

 

Have you by any chance tried using our self served look up tool to identify the email address that's associated with the charges in question?

 

As for Support, you can contact them through this form while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

 

Let me know more! 

Jocke ILLUMINATION's avatar
Jocke ILLUMINATION
New member | Level 2
11 months ago

Hi Megan!

No, I have not tested the "self look up tool". I want to get hold of someone to talk to about this problem, but you are completely missing contact details and when I tried to email a question, I only get the reply that I will be contacted soon, which has not happened at all. Tried 2 times.

The only information I have is that 120 dollars has been deducted from my account : 231023 DROPBOX DB.TT/CCHELP USD 231024 SEK 1349.31

But I have not received any invoice or any email about what this is about. I don't use your services and therefore don't want to pay for them you might understand?

My email is [email removed as per Community Guidelines]
Please get back there with an explanation

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hi Jocke ILLUMINATION, can you send me your ticket number reference, in order for me to locate it on our system and see where it's at? 

    • Jocke ILLUMINATION's avatar
      Jocke ILLUMINATION
      New member | Level 2
      11 months ago

      Hi Megan

      I don't know what "ticket number reference" is or where to find it?
      I showed you in my previous answer what is written on my account statement from the bank, there is no reference number, only that it is you who have withdrawn the money from my account.
      I have also looked through my mail without finding any mail from you regarding this.

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        11 months ago

        Jocke ILLUMINATION 

        If you havent given your card details to Dropbox then your card has been compromised and so you need to contact your card provider to seek assistance 

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