You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

AngelaS238's avatar
AngelaS238
Explorer | Level 3
3 years ago

Upgrade account and paid but nothing happend

I upgraded My account last week. I paid for one year but I didn’t received a confirmation mail. And the account hasn’t been upgraded. Van someone help?
Billing
Payments
Plans
upgrades
Rainman32163's avatar
Rainman32163
Explorer | Level 3

I paid for the professional upgrade $19.99 and it charged my credit card but did not give me the additional storage I paid for.  Any suggestions?

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Rainman32163, thanks for joining our Community.

 

Did you pay for your subscription through the Dropbox app on your mobile device, or directly through our website?

 

This info will enable me to assist you further!

  • Rainman32163's avatar
    Rainman32163
    Explorer | Level 3
    2 years ago

    I made the upgrade on the app own my iPad. It shows as a iTunes payment on my credit card. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for the update, Rainman32163!

       

      Can you please open your Dropbox app, tap on 'Account', then on the gear icon and then on 'restore purchases', to see if that helps?

      • Rainman32163's avatar
        Rainman32163
        Explorer | Level 3
        2 years ago

        I tried your suggestion and got a response “unable to restore purchases.  Operation could not be completed”

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