You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

CTelle01's avatar
CTelle01
New member | Level 2
11 months ago

Files not opening - icon blinks but nothing happens

I am currently using OS Sonoma 14.2.1 on my Mac Mini and facing difficulties when trying to open older files in formats such as PDF, JPEG, and Word. Interestingly, I can open these files on my phone, indicating that the files themselves are not corrupt.

  • Mark's avatar
    Mark
    11 months ago

    If they are online it may be worth right clicking and selecting the view offline option first as you need to download them before you can open locally. This usually happens when you try and open the file or double click BUT if they are large it may fail.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    Do you have the appropriate software on the MacMini to open the files? 

    And are they being stored locally or online only before opening?

    • CTelle01's avatar
      CTelle01
      New member | Level 2

      I possess the appropriate software and can successfully open recently saved folders. However, I encounter issues when attempting to open older folders. Clicking on them causes the icon to blink without any subsequent action or error message. These older folders are stored online, and it's noteworthy that I can access them through the Dropbox website.

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II

        If they are online it may be worth right clicking and selecting the view offline option first as you need to download them before you can open locally. This usually happens when you try and open the file or double click BUT if they are large it may fail.

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!