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Forum Discussion

Danabccrrfoxvalley's avatar
Danabccrrfoxvalley
Explorer | Level 4
4 years ago

Unknown credit card charge on basic free account

I received a charge on our credit card for $81 and all it says on the description is "DropBoxIncCodCordspro San Francisco CA". I have a free basic account. I would like to know where this is coming f...
Billing
Payments and billing
  • Hannah's avatar
    Hannah
    4 years ago
    Thanks for the update and I hope you had a great weekend!

    Can I reach out to you via email on the address you have here on the Community, so we can look at this more closely?

    Let me know!
kb-23's avatar
kb-23
New member | Level 2
2 years ago

How can I contact someone actually at Dropbox?  I'm getting charged 11.99/mth, yet I have a basic plan according to my settings.  So I can't cancel.  So frustrating.  I don't use, don't want it, and don't care about what's in there.  I just want to cancel and stop paying $11.99/mth!  Thanks

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey kb-23, thanks for reaching out to us and sorry to see you're having trouble with this.

     

    Is this a credit card charge or an iTunes/Google Play one?

     

    If it's a credit card charge, you should be able to look it up and locate the account in question, in order to cancel the subscription.

     

    Let me know how it goes and if you have any issues, we can always help you on our end.

     

    Thanks.

    • kb-23's avatar
      kb-23
      New member | Level 2
      2 years ago

      I have the correct account.  When I click on settings, it doesn't give me "Plan" as an option and it just says basic.  And nothing to click on.  Thank you!

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi kb-23, since it says Basic, that means this account that you're looking at is a free one. 

         

        Is it possible that the charge is linked to a different account? 

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