We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Danabccrrfoxvalley's avatar
Danabccrrfoxvalley
Explorer | Level 4
4 years ago

Unknown credit card charge on basic free account

I received a charge on our credit card for $81 and all it says on the description is "DropBoxIncCodCordspro San Francisco CA". I have a free basic account. I would like to know where this is coming f...
Billing
Payments and billing
  • Hannah's avatar
    Hannah
    4 years ago
    Thanks for the update and I hope you had a great weekend!

    Can I reach out to you via email on the address you have here on the Community, so we can look at this more closely?

    Let me know!
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
Thanks for the update and I hope you had a great weekend!

Can I reach out to you via email on the address you have here on the Community, so we can look at this more closely?

Let me know!
D3vil's avatar
D3vil
New member | Level 2
4 years ago

Hi Hannah can u contact me by email  i have same problem  its urgent

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hey D3vil, thanks for commenting on this thread.

    Sure thing, I just reached out to you via email, so we can continue from there!
    • Nathan Sharp's avatar
      Nathan Sharp
      New member | Level 2
      4 years ago

      Hi there,

      I have a free account. I have been charged three times in a row on my business credit card for three seperate accounts that i know nothing about. I did not authorise the payments and did not give you my business credit card details. please email me ASAP or call me so i can get a refund.  

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Hey Nathan Sharp, thanks for the comment.

        To get help about billing requests like this, open a browser that is not signed in to your Dropbox account or better an incognito/private browsing window and go to this page to fill out a billing help request form.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!