Unable to add payment info to a Dropbox team trial

[Murmur]

I just started a trial team account. I would like to go ahead and add our payment info, but when I click Add Payment Info, I always get an error that says "This account is already connected to a Dropbox account for teams." I am the admin. How do I add my payment info?

[Murmur]

I am especially frustrated, because I would like to speak to support, but I am unable to without upgrading. But it seems I can't upgrade without speaking to support. Catch 22.

[Jay]

Hi @Murmur, thanks for bringing this to our attention.

Are you looking to upgrade to the paid plan immediately, or when the trial ends?

This will help me to assist further!

[Murmur]

Hello and thank you for your response. I would like to finish out the trial, and add payment so that is uninterrupted when the trial ends. 

[Murmur]

Including screenshots for clarity. I press the add billing button and receive the error below. 

  

[Jay · Accepted solution]

Thanks for the image, could you try switching browsers to see if this helps?

[Murmur]

Thank you! Safari worked. Chrome did not. 

[Jay]

No worries, glad to hear that you were able to add the details!

Enjoy your weekend!