I can't find the option to cancel my Professional trial.

[T Alda]

I can`t see the option to cancel my free professional trial. In the plan management site there is nothing listed, but in the app I can still see I have a professional account (also there is shown I have free 3TB space). And no, I dind`t got dropbox via the app. If I try to reach the support, it doesn`t work. If I try to use the chat, everything they say doesn`t work until the connection breaks down after a while. And even if I try to delete my whole account, there is a failure message. So nothing works, but I got the mail, that if I don`t cancel my free trial I will be charged. I am trying to solve this problem since over a week. Can somebody please help me?

[Nancy]

Hey @T Alda! Thanks for asking help from our forum. 

Can you follow these steps once again and send me a screenshot of what you see? 

I’d also like one extra screenshot of what you see on this page and this one.

Ping me when you’re ready.

[T Alda]

Hello @Nancy
Thank you for your reply. I made screenshots but I don’t know how to send them here or send them to you.
In your first link I can only follow the first 3 steps. Then there is no option to end the subscription because there is noch subscription mentioned on that site… I can only read the word „Abo“ (German word for your subscriptions). After opening the second link I see the exact same page as mentioned before (only the word „Abo“ and nothing else. After opening the third link there is a site that says (in German): „There is a failure. Please reload this site and try again“.
If you tell me how I can do it, then I can also send you the screenshots.
Thanks

[Nancy]

No problem! You can click on the following button to attach them here: 

[T Alda]

@Nancy

Here is the screenshot to your first link. I can reach only step 3 of the description and then this is shown:

The same screenshot is what I see when I open your second link.

When I open the third link this is shown:

[Hannah]

Hey @T Alda, can you login to your account from a different browser, to see if you see the same behavior in the pages that Nancy linked you above?

[T Alda]

Hey @Hannah,
I already tried with 3 different browsers, but it’s always the same…

[Nancy]

Hi again, @T Alda. Can you send me one more full screenshot of this page? I’d like to check the URL and see what else may be happening.

[T Alda]

Hi @Nancy 

sure, here it is:

[Megan]

Hey @T Alda, no worries! 

I just opened a ticket on my end for you, in order for us to have a closer look into this.

Reply back to me, and we'll take it from there!