Trying to contact Dropbox to change billing CC

[mpace01]

Can someone please tell me how to contact anyone from DROPBOX.  I have followed every tool possible and am getting nowhere.  They have just charged my personal credit card for a business account and just need to get a refund on one CC and give then the right one.  A suggestion for the DropBox team is to email your clients ahead of billing them.  Thank you.

[Jonkster]

Yes same here, where is the contact I need!

[Hannah]

Hey @Jonkster, thanks for reaching out.

It sounds like you might be charged for a different account than your free one.

Is it a credit card payment or are you billed through iTunes/Google Play?

[igeorgi777]

I renewed it using my android phone and it has renewed wrong account and now I can not upgrade and keeps saying already upgraded, please help ??? I already paid and it won't let me pay again. What a confusion... ??? Email [removed per Community Guidelines]

[igeorgi777]

Trying to upgrade and it has upgraded different account totally and now won’t let me upgrade my account and I have files stuck on it. No support ???

[Nancy]

Hi @igeorgi777. 

Can you let me know what you see exactly when trying to upgrade the correct Dropbox account? Do you receive any errors? 

If yes, feel free to send me a screenshot.

[lieslgambold]

I am also trying to contact SOMEONE. I had to get a new credit card and was overseas so only just got it in my possession. My Plus Account might have lapsed in June while I was away. I am now trying to input the new CC payment information (I pay annually) but I can't get to any place where I can edit billing information and I have tried everything! VERY frustrating! Any ideas?

[lieslgambold]

Can someone please tell me how to contact anyone from DROPBOX.  I have followed every tool possible and am getting nowhere.  I am trying to update my billing information and can't. This is the highest level of frustration; to WANT to pay but be unable to. 

[Rich]

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@lieslgambold wrote:

My Plus Account might have lapsed in June while I was away. I am now trying to input the new CC payment information (I pay annually) but I can't get to any place where I can edit billing information and I have tried everything!

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If your account was downgraded then there won't be a place to update your payment information because you're no longer on a paid account. Just subscribe like you did initially and enter the new payment information when prompted.

[Jay]

Hi @lieslgambold, thanks for bringing this to our attention.

Are you currently on a paid plan, or a free plan according to this page?

This will help me to assist further!

[lieslgambold]

HI Jay, 

I have been on a paid plan for years, but I was out of the country when my new CC arrived and my account payment thus lapsed (I think it was due in June - I pay annually). So, I want to renew my regular paid plan that I had before.

Thanks!

Liesl