You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

ivboro's avatar
ivboro
New member | Level 2
2 years ago

The system does not let me downgrade the plan from Pro to Plus

The system does not let me downgrade the plan from Pro to Plus, Why is that? What can be done? Thanks
Billing
downgrade
Mark's avatar
Mark
Icon for Super User II rankSuper User II

How did you initially pay - was it via the website or via mobile? 

 

Are you at the point of renewal? I dont believe you can downgrade mid term - so if you have 4 months left of Pro you need to wait until that is finished before you can downgrade

ivboro's avatar
ivboro
New member | Level 2
2 years ago

As far as I remember initially it was created via web.

I have a renewal in 3 days.

Thanks

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi ivboro, welcome to our Community! 

     

    Have you tried using a different browser, in order to change your Professional plan, to Plus? If so, did you get the same error message? 

     

    Looking forward to your reply!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!