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Forum Discussion

J3wil's avatar
J3wil
New member | Level 2
3 years ago

Switching from mobile subscription to website

Hello, I can’t find any info on if it’s possible to cancel my mobile subscription (Apple) & switch to a website subscription without deleting my Dropbox Plus account. I just want to pay Dropbox directly & remove Apple from the process. Thank you.

Account Settings
cancellations
Dropbox Plus
Storage space
  • Rich's avatar
    Rich
    3 years ago
    J3wil wrote:
    I am using over 1TB for storage. Will I lose & have to reupload everything?

    No. Syncing will stop until you resubscribe (because you'll be over quota), but your files will not be deleted and you won't have to reupload anything.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    J3wil wrote:
    I can’t find any info on if it’s possible to cancel my mobile subscription (Apple) & switch to a website subscription without deleting my Dropbox Plus account.

    You need to cancel your current subscription through Apple and allow your account to downgrade. Once it's downgraded, you can resubscribe through the Dropbox website.

    • J3wil's avatar
      J3wil
      New member | Level 2
      3 years ago
      I am using over 1TB for storage. Will I lose & have to reupload everything?
      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        3 years ago
        J3wil wrote:
        I am using over 1TB for storage. Will I lose & have to reupload everything?

        No. Syncing will stop until you resubscribe (because you'll be over quota), but your files will not be deleted and you won't have to reupload anything.

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