You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

J3wil's avatar
J3wil
New member | Level 2
3 years ago

Switching from mobile subscription to website

Hello, I can’t find any info on if it’s possible to cancel my mobile subscription (Apple) & switch to a website subscription without deleting my Dropbox Plus account. I just want to pay Dropbox direc...
Account Settings
cancellations
Dropbox Plus
Storage space
  • Rich's avatar
    Rich
    3 years ago
    J3wil wrote:
    I am using over 1TB for storage. Will I lose & have to reupload everything?

    No. Syncing will stop until you resubscribe (because you'll be over quota), but your files will not be deleted and you won't have to reupload anything.

J3wil's avatar
J3wil
New member | Level 2
I am using over 1TB for storage. Will I lose & have to reupload everything?
Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
J3wil wrote:
I am using over 1TB for storage. Will I lose & have to reupload everything?

No. Syncing will stop until you resubscribe (because you'll be over quota), but your files will not be deleted and you won't have to reupload anything.

  • Bobsid98k's avatar
    Bobsid98k
    New member | Level 2
    3 years ago

    Do you know how long you can be downgraded before they delete your files if you don't resubscribe immediately?

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi Bobsid98k, welcome to our Community! 

       

      Please be aware that if your account is ever downgraded, Dropbox will not delete any of your files. As long as the account remains active (you frequently log into the account), you can keep it over quota for as long as you want.

       

      I hope this clarifies!

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