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Forum Discussion

tmack 's avatar
tmack
New member | Level 2
11 months ago

Steps don't help with cancelling my Basic plan

I want to cancel my basic plan. I just missed the deadline by one day. Now I want to permanently cancel my account and nothing support states works. I did not sign up through an app and my account is not allowing me or offering me the stated method for cancellation. 

 

Billing
Cancellations and refunds
Cancelling
Downgrading
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    11 months ago

    The Basic plan does not have a cost or fee with it. So, if you are not seeing the menu options you are logged in to the wrong account - you need to log on to the upgraded one. 

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