Something Went Wrong message when trying to upgrade

[Ajo1]

When trying to upgrade my plan (from Basic to Plus) I get the same error no matter what computer, or browser (even incognito).

It allows me to enter all my payment info, but the black box is spinning and the submit button is grey and there is a pop-up that says 'Something went wrong. Please refresh the page or contact customer support.'

Have read all the forums on this issue and spoken to someone from Dropbox on the chat who told me to post here - am at a loss for what to do next other than change to a different storage app - please help!

[Jay]

Hi @Ajo1, thanks for bringing this to our attention.

Could you try clearing your cache to see if this helps?

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Let me know how it goes!