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Forum Discussion

Ajo1's avatar
Ajo1
New member | Level 2
11 months ago

Something Went Wrong message when trying to upgrade

When trying to upgrade my plan (from Basic to Plus) I get the same error no matter what computer, or browser (even incognito). It allows me to enter all my payment info, but the black box is spinnin...
Billing
Dropbox Plus
Payments
Plans
upgrades
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hi Ajo1, thanks for bringing this to our attention.

 

Could you try clearing your cache to see if this helps?

 

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

 

Let me know how it goes!

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