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Forum Discussion
Not receiving Verification and Forgot Password email
everytime i opened dropbox web, a red box came up and said i need to verify my email. but when i click sent verification email, i got nothing. i've checked my spam. plus, i forgot my password, and th...
I just did! You shouldn't have an issue receiving my email, but let me know if you didn't.
Hi, I am still waiting to receive assistance from you. How it is possible that I need to wait a week to get my email verified?
still waiting that someone helps with the issue...how long does it take?
- Nancy
Dropbox Staff
Hi Luciag1! From what I can see, Megan has already forwarded your request to our specialized team, and they're looking into it.
Please rest assured that, as soon as they have more updates, they'll let you know in the same email thread.
In the meantime, please check your email's inbox and spam folder again, to make sure there's nothing new from Dropbox there.
hi ,
yes I have not received anything from anyone. I find odd that I need to wait weeks before getting a resolution.
- Nancy
From what I can see, one of our specialized agents contacted you today about this.
I totally understand you’d like this resolved, but please kindly note that there’s usually a one-working day response timeframe.
I’ve added an internal note to your convo with them though, so that they can also see it and get back to you as soon as possible.
