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Forum Discussion
Not able to upgrade to Dropbox Plus - Family
Hi, I am trying to change my plan from "Dropbox Plus - Individual" to "Dropbox Plus - Family". When I click on 'Buy Now', it shows an error in red saying "You're already on Dropbox Plus" It only a...
- Thanks for that sahilgoyal!
It looks like you're account is currently part of a free team structure, which is probably why you're not seeing the option to change to Family.
Can you try leaving or disbanding the free team structure (more info on this here), and then try change plan once more?
Hi Mark
Thank you for your reply
I am paying Dropbox directly via Credit Card
Daphne
Dropbox Staff
Dropbox StaffHi there sahilgoyal, can you let me know if you're following these steps to upgrade to the Family plan?
Hi Daphne, (Daphne)
Thank you for your reply,
1) When I try the steps you mentioned, I do not get an option to choose 'Dropbox - Plus Family'
2) Instead I click on 'Compare Plans' in top right corner and then choose "Family Plan" and then I get the error 'You're already on Dropbox Plus'
I have attached a video for the same AT THIS LINK
Thank you
Regards
Sahil Goyal
- DaphneThanks for that sahilgoyal!
It looks like you're account is currently part of a free team structure, which is probably why you're not seeing the option to change to Family.
Can you try leaving or disbanding the free team structure (more info on this here), and then try change plan once more?
