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No option to remove payment method on my Basic plan

No option to remove payment method on my Basic plan

Speez
Helpful | Level 6

Last year we had a teams account for a specific project which has now completed. My email was the admin account. After canceling the renewal since the account was no longer needed, my credit card is still listed as a payment method under my free/basic account with no option to remove it. I want my CC info completely removed from the system, but because it is a free account I have no access to dropbox chat/email/support/etc. Any idea how to get it off of there? I am not going to pay for another month of a subscription just so I can get in touch with them to remove my payment info.

10 Replies 10

Nancy
Dropbox Staff

All done, @Boxuser11! I’ll be waiting for your response via email to look into this further.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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    Nancy Dropbox Staff
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