You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

mayipetracek's avatar
mayipetracek
New member | Level 2
2 years ago

Need help cancelling a subscription

Hello:  the prior owner of our dropbox passed unexpectantly and we no longer need the dropbox account. None of the other officers know the access or the password.  How do I go about getting help from...
cancellations
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions.

 

Are you certain you're on an incognito page, while not signed into any Dropbox account when attempting to submit a ticket? 

mayipetracek's avatar
mayipetracek
New member | Level 2
2 years ago

Yes, I was.  Can you at least copy and paste the url address to ensure I am in the right place?

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