You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Need help cancelling a subscription
Hello: the prior owner of our dropbox passed unexpectantly and we no longer need the dropbox account. None of the other officers know the access or the password. How do I go about getting help from...
Jay
Dropbox Staff
Dropbox StaffYou don't need to have the email address to contact the team, all you need is an email address that you can access in order for us to email you.
If you provide the billing information, and explain the situation, the support team will be able to assist further.
Jay: I thought your last communication would get be to the right spot, but I can't find anywhere on the billing page support a way to input the billing information. Can someone just call me or do you have a number I can call?
- Jay
Currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions.
Are you certain you're on an incognito page, while not signed into any Dropbox account when attempting to submit a ticket?
Yes, I was. Can you at least copy and paste the url address to ensure I am in the right place?
- Jay
